Network Operation Center

For bigger organizations, even a minute-long server downtime can stretch losses to millions of dollars. While the extent is relatively smaller for small organizations but is no less critical and such errors in the IT industry can jeopardize the entire functioning of businesses. Therefore, network operations centers are crucial in administrating and monitoring network infrastructure.

Network Operations Centers are actually placed in central locations from where an organization supports its computer network and telecom infrastructure, detects and solves IT infrastructure incidents and ensures data center availability. Depending on the situation, they sometimes lie within or outside the data center. It is typically connected to a high-speed internet connection or to the internet backbone to provide as much bandwidth as possible.

Regarded as one of the best network operation center companies, VertexPlus houses the best infrastructural set-up with well-structured physical space, hardware infrastructure, communication infrastructure, staffing and training, dedicated servers, contingency and disaster recovery, access control and monitoring system.

Network Operation Center Services

Proactive monitoring
& remediation

Preventive
maintenance

Security patches
& service packs

RCA
(root cause analysis)

Trend
analysis

Capacity
forecasting

How can we help?

Our managed NOC services provide a single view console across IT Infrastructure Management with Network Provisioning, IT Monitoring, IT Service Desk, and IT Problem Management, IT capacity Monitoring, Application Management, and IT Change Management. With over a decade experience in network operation center service, our dedicated network operation center facility provides a complete range of offerings in the areas of service assurance and service fulfillment.

The dedicated/managed NOC service provides 24x7 technical support and operational monitoring support for data networks, with a primary focus on wide area network, cloud, and data center support. To ensure full operational and fault-free managed services, we follow a well-defined NOC monitoring service organization hierarchy structure, and all-time availability of sufficient shadow resources in the case of requirement to prevent operational loss.

Roles and Responsibilities of NOC Technician

NOC technicians are categorized on the basis of levels depending on the severity of issues to be handled. Below are the roles and responsibilities to be performed by them:

Backup and
storage management
Application software
installations
Troubleshooting
and upgrading
Policy
enforcement
Shared threat
analysis
Antivirus scanning
and remediation
Patch management
and whitelisting
Optimization & quality
of service reporting
Firewall and IPS monitoring
& management

Benefits

  • Protection from internal and external attacks
  • End-to-end solution to ensure everything is running smoothly
  • Custom-made, need-based assistance
  • 24/7 network monitoring
  • Advanced and up-to-date infrastructure
  • Highly proficient and experienced experts
  • Real-time administering and reporting

Importance

Network Operation Center, or NOC, is a vital part of any business that relies on networked computer systems. The NOC is responsible for the day-to-day operation of the network, ensuring that all systems are up and running and that any problems are quickly identified and resolved.

The benefits of having a NOC cannot be overstated. By having a dedicated team of experts monitoring the network around the clock, businesses can have peace of mind knowing that their systems are always running smoothly.

In the event of a problem, the NOC team can rapidly identify and resolve the issue, minimizing downtime and disruption to the business. For businesses that rely heavily on their computer networks, the importance of having a top-notch NOC cannot be understated.

Our Expertise

Content & Knowledge Management Solutions

Using SharePoint’s intrinsic security features and intelligent approach for accumulating corporate knowledge, we offer custom solutions for our clients that help create and maximize the value of their enterprise content & knowledge to empower their users in resolving business challenges.

Our bespoke solutions based on Microsoft SharePoint and Office 365 cover comprehensive content management that helps in smooth capturing, assembling, analyzing, editing, archiving and retiring content in document libraries.

Intranets & SharePoint Portals

We build feature-packed intranet solutions and SharePoint portals that provide users with a powerful collaboration toolkit. Based on your business needs, we create SharePoint portals to engage your users for exploring collective knowledge, content and expertise prevailing across various tiers of your organization. Our tailor-made SharePoint portals coupled with first-class security protocols enable you to collaborate effortlessly and securely with users within and outside your enterprise.

We develop, customize and support SharePoint intranets that not only rank high on user experience or interface appeal but are also functionally strong to streamline internal business processes based on Microsoft SharePoint On-Premises, SharePoint Online and Office365.

Business Intelligence & Reporting

Utilizing the strong features of SharePoint’s Business Connectivity Services, we create smart, customized reports that act as Decision Support System to the top management and role based dash-boards for relevant access to the end-users. With hands-on experience in business analysis, documentation, scripting and programming, our SharePoint experts offer comprehensive business intelligence and collaboration across your organization.

SharePoint Document Management

With ever increasing regulatory compliances, and digitalization, there is an undue overflow of content and corporate documentation. To manage this excessive content, you can rely on our Document Management Solution that utilizes the SharePoint’s exceptional capability of allowing sharing & storing data from anywhere. Besides enhanced security, it helps you store, track and retrieve your internal as well as external document flows. We utilize collaboration features of SharePoint platform for developing customized document management solutions to streamline internal processes and facilitate enterprise wide collaboration for our clients.

Our Expertise

Get Advanced Solutions for Your Industry

Where Passion and Technology Meet

  • IT/Telecom
  • Travel
    Travel
  • Hospitality
  • Media
    Media
  • Manufacturing
    Manufacturing
  • Automotive
    Automotive
  • Education
    Education
  • Health Care
    Health Care
  • Logistics/Transportation
    Logistics/
    Transportation
  • Real Estate
    Real Estate
  • Consumer/Retail
    Consumer/Retail
  • BFSI

Tools & Technologies

Trend analysis
Trend analysis

By being able to monitor all of the company's systems, they can keep them secure from attack. This means that the company won't have to spend money on security measures that may not be necessary, and they will be able to protect their data from being stolen.

Proactive monitoring & remediation
Proactive monitoring & remediation

Proactive monitoring and remediation is an integral part of our Network Operation Center services. Our NOCs use multiple tools to detect, diagnose and resolve issues in real-time. We also routinely back up and archive data to ensure that we can quickly restore a previous state if necessary.

Network Management Systems
Network Management Systems

Network management systems (NMS) are software applications used for monitoring, managing and controlling networks. They provide a centralized point of control for all devices on a network, making it easier to diagnose and resolve network issues.

Machine Learning and Automation
Machine Learning and Automation

Machine learning and automation are two key technologies that are revolutionizing network operations. With our machine learning, operators can learn from data to automate tasks and improve efficiency.

Reporting Platforms
Reporting Platforms

Our NOC can help identify issues and provide alerts when they occur, so that you can take corrective action. We also offer a variety of services to help protect your network and data. Our Platform includes a variety of features that make it easy to keep track of your infrastructure and performance.

Ticketing
Ticketing

Ticketing systems are a vital part of any network operation center. Our service will allow administrators to track and manage incidents, as well as allocate resources accordingly. It's easy to use and has a wide range of features, including support for email notifications and automatic tracking of issue resolutions.

Our Happy Clients

"Since we’ve gone with VertexPlus for our NOC monitoring, our IT staff has been able to focus more on revenue generating services. Their qualified technicians are always monitoring the network issues so we can save a great deal of time for our team to focus on what they’re best at."

Shaun Moore

"VertexPlus’ on-boarding process for their NOC monitoring services has been excellent. They’ve been more than willing to work with our unique requirements for our network and systems to ensure that our solution truly covers all of our needs."

Liza Jackson

FAQs

1. What is the main purpose of the NOC?

The main purpose of the NOC is to provide a centralized and secure environment for your company’s network operations. This includes managing and monitoring all aspects of your network, providing support to users and employees, and maintaining backup and disaster recovery plans.

The NOC is now an important part of the information technology organization, responsible for managing and monitoring the network architecture, performance and availability. The network infrastructure has become more complex, with more distributed systems and services. The NOC must be able to monitor all aspects of the network, from end to end, and respond rapidly to problems.

There are a few things you need to build a successful NOC: an understanding of the network layering and how it works, good tools and technologies, and a team that is able to keep up with rapidly evolving technology.

A SOC is responsible for overall system management, including monitoring and managing end-user systems and applications, as well as administrative tasks such as responding to incidents. NOCs, on the other hand, are focused on network operations. They manage the overall network infrastructure, including servers, switches, routers, and firewalls.

VertexPlus is a leading provider of network operation center (NOC) services to businesses of all sizes. We offer a wide range of services that can help your business optimize and improve its network performance. One of the most important aspects of running a successful business is having a strong network infrastructure. VertexPlus’s NOC services can help you optimize and improve your network performance, ensuring that your business runs smoothly and efficiently.

This is done by providing the computer with numerous examples of how the data was used and how it related to other data sets. Once the machine learning algorithm has been trained, it can be used to make automated decisions. One application for machine learning in network operations centers is anomaly detection. Anomalies are situations that don't conform to normal patterns and can indicate potential problems with networks or systems.

Why Choose VertexPlus ?

COMPETENCE

Our highly experienced team with vast technological expertise is fully equipped to deliver perfect solutions for all your requirements.

COMMITMENT

Our dedicated and professionally skilled team works relentlessly to ensure error-free and timely delivery of solutions to our clients.

CREDIBILITY

With the best talent on-board and following best practices, we are fully committed to provide technically superior and the most efficient solutions to our clients.

COLLABORATION

We keep our engagement clear and transparent; our teams work hand-in-hand with clients ensuring exceptional servicing & long-term relationships.

CLIENT ORIENTATION

With the Client-First approach; all our efforts are aimed towards creating winning solutions for our clients, even if that calls for going the extra mile.

CLIENT SATISFACTION

For us Client satisfaction is supreme; we take full ownership and responsibility to offer you more value for your money and keep you ahead of your competition.

Why Choose VertexPlus ?

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